Job Operations Analyst - Platform Management, Perth

• Global law firm with superb firm culture
• Opportunity to work in a global team with exposure to diverse technologies
• Supportive environment that values collaboration, innovation, and growth

Location: Perth (6:00am-3:00pm) or Sydney (8:00am-5:00pm)
Work Type: Full-time | Hybrid working available

Our Australian practice now has a rare and exciting opportunity for an Operations Analyst - Platform Management to join our global Operations and Administration team. In this role, you will play a key part in monitoring global technology systems and services, managing routine processes, and administering core applications that keep our business running smoothly.

What you'll do

You'll take ownership of a variety of responsibilities, including:

• Monitor the health, performance and reliability of all major global platform elements and when necessary, make recommendations for improvements.
• Administer monitoring software to provide alerts on servers, infrastructure, links and server room environmentals.
• Administer the firm's document management system, including document deletions, restores, imports and exports, and user account maintenance.
• Ensure all scheduled operational routines complete normally and, where necessary, remediate problems with operational routines.
• Track and log all significant events including scheduled changes, operational routine problems, provider errors/outages, and major system failures.
• Serve as a primary point of contact and team lead during problem management/resolution processes - Major Incidents.
• Work closely with others in the IT department to coordinate and facilitate problem resolution.
• Communicate and provide regular updates of issues to IT Management and IT Support.
• Participate in yearly business continuity tests.
• Provide administration for other applications as required.

About the team

Our global Operations and Administration team is strategically distributed across multiple locations to ensure near 24/7 support, seamless issue handoffs, and continuous monitoring. As such, this role can be based in our Perth or Sydney office, supporting critical coverage hours.

What you'll bring

• Minimum 5 years' experience working with PC hardware and peripherals.
• Ideally, a relevant tertiary qualification.
• Strong knowledge of networking hardware, including servers, network backup systems, printers, scanners, and LAN/WAN infrastructure.
• Relevant Microsoft certifications for Windows Network Operating and back-office products.
• Exceptional customer service skills and the ability to communicate effectively, both verbally and in writing.
• Well-developed analytical and problem-solving skills, with the ability to perform under pressure.
• Ability to work independently, manage competing priorities, and multitask effectively.
• A genuine passion for learning, taking responsibility, and delivering solutions.

Local Connections. Global Influence.

With over 1,500 lawyers in more than 40 offices across four continents we are one of the world's top, full service global law firms. We provide insight at the point where law, business and government meet.

We've built a truly collaborative culture where teamwork is at the heart of everything we do. We believe we're stronger together, and our instinctive, team-focused approach ensures that we deliver advice in the way our clients need. SPB isn't limited by borders—we collaborate across offices and countries to bring innovative solutions to clients across Australia and around the globe, all while staying deeply connected to the local communities we serve.

Transform Your Career. Shape Our Future.

At SPB, we don't just focus on excellence for our clients; we prioritize your career and wellbeing, too. From day one, you'll find a place where you belong. We understand that every career journey is unique. Whether you're just starting out or dreaming big, you'll be supported every step of the way.

So join us today, transform your career and be part of our amazing culture! You will also enjoy a range of staff benefits including: ongoing training and development, a corporate health and wellbeing program including an annual health and wellbeing allowance, regular social and firm sponsored events, one paid volunteer day per year, and more.

We prefer to deal with you directly. Please submit your CV for consideration by clicking on the 'Apply' button below. If you would like further information, please contact Claire Ferguson on +61 8 9429 7422 for a highly confidential discussion.

Please note, to be eligible to apply for this role you must be legally permitted to work in Australia.

Squire Patton Boggs is an equal opportunity employer and encourages First Nations people to apply.

Squire Patton Boggs is recognised as a Gold Mental Health First Aid Skilled Workplace by Mental Health First Australia for our strong commitment to the mental health of all employees.